ABOUT CTM
Corporate Travel Management (CTM) is a full-service travel management company, dedicated to providing smart solutions, and tailored VIP services, while leveraging leading industry technologies for our clients. At a time when even personal service has become automated, CTM stands out as a recognized service leader in business travel management. By prioritizing intentional hospitality, empowering our agents, and remaining agile in a dynamic industry, CTM is your ideal partner. Choose CTM and experience the difference: Smart Travel, Elevated Service.
Our History
CTM began operations in 1990 and our goal has always been to provide client companies with comprehensive, high-quality travel services while also maximizing the value of their travel budgets.
Reinforcing this commitment to quality & value is the fact that CTM does not require long-term service agreements. We feel that the industry practice of "locking in" a client to a long-term contract tends to encourage mediocre service. Of course, we understand varying corporate cultures and are happy to construct a tailored contract to suit your company's specific needs.
In short, we are easy to do business with - we have proven it since 1990!
Our Mission
We strive to combine first-class service with the travel industry's most progressive technologies and services. Throughout Corporate Travel Management's continuous growth, we invested wisely in the staff and technologies that enable us to deliver the services and savings you require. Our broad capabilities mean we have the bandwidth to support just about any customer needs now- and in the future.
We'll help you reduce travel spend instantly, and assist in developing and enforcing the policies and rates that keep costs down. Our programs are customized for each customer- putting you in control and effectively reducing unnecessary or wasteful travel spend. Our useful travel apps and personal assistance ensure the best travel experiences for your valuable employees.
Another way of putting it - we focus on keeping financial management happy, the travelers happy and the administrative staff happy.
Our Values
At Corporate Travel Management our philosophy is simple: We believe that if we take care of our employees that they will, in turn, take care of our clients. Our experienced, highly trained Travel Advisors curate experiences for our clients that are integral to our organization’s continued success. We pride ourselves on the breadth and depth of experience of our associates. The collective sum of those individual differences, backgrounds, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture but our reputation and company’s achievement as well. We embrace our diversity and differences. We are grounded on the one value we all share together: delivering an exceptional travel experience for our clients and their associates.
THE WHY
- Experienced, knowledgeable travel agents - We know the best routes, ticketing times and are your travel advocate.
- CTM is a member of Frosch Global program which gives us access to global discount contracts and waivers & favors
- Unused Non-Refundable Ticket Storage: cancelled tickets are stored, reported, and applied without traveler intervention, ensuring they are not used for personal travel.
- Seat Checker: We continuously monitor and move travelers to their preferred seating.
- Fare Drops: Fares are rechecked nightly, and travelers are notified when a lower price is available.
- Duty of Care: We ensure you know where your travelers are in case of an emergency.
- Consolidator Fares: We check bulk international fares for lower pricing.
- Vendor Negotiation: CTM negotiates rates and contracts with vendors on your behalf.
- Trip Disruption: We provide proactive support during flight delays and cancellations.
- Trip Policy Compliance & Approval: Ensuring adherence to corporate travel policies.
- Secure Corporate Credit Card Programs: Managed through a secure platform.
- Breaking Travel News & Industry Updates: Regularly sent to travel managers & travelers
- Comprehensive Reporting: Including CC reconciliation, arrival/departure manifests, and a wide range of Big Data reports.
While booking directly with airlines through their apps can be convenient, there are numerous reasons why many companies rely on managed travel programs. When booking directly with airlines, you do not receive price comparisons across carriers, and airlines often leverage AI to predict your purchasing patterns, limiting lower fare options and alternative routes. Furthermore, they are often understaffed during weather-related emergencies.
Bad Weather, Cancellation and Delays ...
Inclement weather allows CTM to excel in our dedication of providing first class customer service.
The airlines get overwhelmed with weather events and it can take hours to get biased assistance.
Bad weather, canceled or delayed flights used to seem like the exception. Today they are almost the rule.
ALL CTM staff are ASTA Verified
The ASTA Verified Travel Advisor® certification program provides a high level of verifiable professional knowledge to the advanced sellers of travel and proves to all their proficiency, professionalism and dedication to the industry.
LET'S GET STARTED
Ready to talk to CTM and start saving? Click here to get in touch with a CTM representative today.