We recognize the importance of health and safety measures across the travel sector. You have our continued commitment to keep you informed of relevant information that will affect your travel program.
CTM knows that companies rely heavily on travel. Business travel is a primary driver that helps make sales, keeps you in contact with your vendors, builds stronger relationships with clients and can help keep you up to date with industry trends.
But what happens when your employees are all over the world during a crisis such as the Coronavirus outbreak?
CTM is a travel management company with clients around the globe and we are committed to your success.
Pro-active - CTM reached out to our travelers to assist with flight changes and cancellations.
Traveler location Services - We have provided our accounts with 'Duty of Care' reporting - traveler location reports and Live graphical mapping.
Unused Tickets - As we cancel reservations, those unused tickets are added to our database for future use and tracking. No lost money!
Reporting - Our reporting staff has provided HR departments and travel managers with a host of travel data management and analytical reports.
Available - Your Travelers are not receiving this message - "We are experiencing very high call volumes—we appreciate your patience should you face long wait times, please call back later". Our average hold time this week is 11 seconds!
CTM is your committed travel advocate. Our staff is working hard and together we will make the challenges of the next few months a little easier and surmountable.
- Global Travel Reopening Timeline
- International SOS
- Government Measures by Country
- IATA Interactive Travel Regulations Map
- State Regulations
- Interactive Open Europe Map
- CDC - Travel
- TSA - COVID19
- World Health Organization
- Alaskan Airlines
Mask Policy: Alaska Airlines is requiring all crew members and passengers over the age of 12 to wear masks. Face coverings will be provided upon request.
Blocked Seats: Alaska is capping all flights at 65% capacity for flights through July 31, 2020. Middle seats will be blocked accordingly to allow distancing onboard. Families who wish to
be seated together despite blocked seats can speak with gate agents or flight attendants for assistance.
- Allegiant Airlines Mask Policy: Allegiant Airlines recommends, but does not require, passengers and crew to wear face coverings onboard. They are providing passengers on some flights with a health and safety kit, which includes a single-use face mask, non-latex gloves, and sanitizing wipes. Allegiant intends to have these kits available for all passengers, although they have not announced a specific start date.
- American Airlines
Mask Policy: All passengers flying on American Airlines are required to wear face coverings onboard. “Very young children” are exempt, as is anyone with an underlying condition that prevents them from wearing one. Otherwise, non-compliant passengers will be denied boarding for current and/or future travel. Limited masks may be available if you didn’t pack one, but are not guaranteed.
Blocked Seats: American Airlines is not limiting capacity on their flights. However, passengers may be reseated after boarding is complete to allow additional distancing if there are seats available. On full flights, travelers can optionally request to move flights at no charge.
- Delta Airlines
Mask Policy: Passengers and crew members are required to wear face coverings onboard, with exceptions for children and those with some medical conditions. You are required to bring your own mask, but masks are available if needed at check-in, in lounges, boarding gates, jet bridges and onboard the aircraft.
Blocked Seats: Delta has one of the most generous blocked seating arrangements in the industry. Middle seats are blocked on larger aircraft and select aisle seats are blocked on smaller aircraft for travel through September 30, 2020. Passenger loads are capped at 50% in domestic first class cabins and 60% for main cabin (economy) and Comfort+. International “Delta One” cabins, their most spacious seats, are capped at 75% capacity.
Mask Policy: All Frontier customers are required to wear face coverings over their nose and mouth, including at ticket counters and gate areas.
Blocked Seats: Frontier is blocking a limited number of middle seats in the front of the plane. These seats are notated as “Stretch Seats” and also include extra legroom. These seats require an additional fee (prices vary based on route and flight duration).
Temperature Screenings: Notably, Frontier Airlines is the only airline requiring temperature screenings from all passengers before boarding. They are using touchless technology to screen passengers and will deny boarding to anyone with a temperature of 100.4℉ or higher.
- Hawaiian Airlines
Mask Policy: Hawaiian Airlines requires all passengers to wear masks during boarding, in-flight and deplaning.
Blocked Seats: Hawaiian is currently blocking middle seats on larger aircraft for an unspecified amount of time. Customers planning future travel should be prepared for the possibility that this policy could change before their trip.
- Jet Blue Airlines
Mask Policy: All JetBlue passengers and crew are required to wear face coverings while flying. This includes during check-in, boarding, in flight and deplaning.
Blocked Seats: JetBlue is blocking all middle seats on larger aircraft and most aisle seats on smaller aircraft in order to allow social distancing onboard. This policy is set to expire after July 31, 2020.
- Spirit Airlines
Mask Policy: Travelers are required to wear face coverings over the nose and mouth when flying on Spirit Airlines. Masks are not provided, so customers should pack their own.
Blocked Seats: Spirit is not limiting capacity on board their flights and notes that some aircraft may be more full than others.
- Southwest Airlines
Mask Policy: Customers are required to wear a face covering for boarding and the duration of the flight. Passengers are encouraged to bring their own face covering, but masks will be provided if needed.
Blocked Seats: Southwest is limiting the number of tickets sold on each flight to allow extra distancing for travel through September 30, 2020. This equates to blocked middle seats, although they are maintaining their open seating policy. Customers traveling together are welcome to sit together, including in a middle seat if they choose. Regardless, there will be space for separate parties to sit apart.
- United Airlines
Mask Policy: United requires all passengers and crew to wear a mask throughout their flight. Masks will be provided at no cost if customers need them. Customers who refuse or who remove masks in-flight may be suspended from flying the airline again in the future.
Blocked Seats: United has not instituted capacity restrictions for their flight and passengers should be prepared for the possibility of completely sold-out flights. However, if there are more than 70% of seats booked, passengers can move to another flight instead.
- The Parking Spot
- Enterprise / National Complete Clean Pledge
- Avis - COVID19 Protocols
Blocked Seats: Allegiant is not limiting capacity on their flights. Customers can request to be notified if their flight exceeds 65% capacity so they can explore alternate travel options. When possible, crew members may reseat customers to provide additional distancing.