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Stay up to date on the latest CTM and industry news.
A state of emergency has been declared in Florida ahead of Milton, which is forecasted to reach the western peninsula on Wednesday as a major hurricane.
Please be aware that the government of Mexico has placed restrictions on the number of electronic devices and other equipment when entering the country.
We want to inform you that SAP Concur will be launching a refreshed home page experience on the web that features an intuitive design and user-friendly navigation
In observance of the Independence Day holiday, Corporate Travel Management's (CTM) offices will be closed Thursday July 4th.
CTM is delighted to announce we are the winner of
the 2024 BOB Voter's Choice Award for Best Travel Agency. It's a 3peat!
We're excited to introduce Julie Hungate, CTM'S meeting planning specialist.
Under the new DOT rules, airlines are required to issue refunds within seven business days and they must be in cash unless the passenger chooses another form of compensation.
Effective May 1, 2024 - American Airlines travelers will
only receive frequent flyer credit if flights are booked....
AA has recently updated the program and now allows for reward points to accrue for tickets issued by CTM
American Airlines announced upcoming changes to earn AAdvantage frequent flyer miles.
On December 15, 2023, the American Airlines Business Extra® program will be ending.
All AA Business Extra® points must be redeemed by January 31, 2024.
This fall, Delta SkyBonus is becoming Delta SkyMiles® for Business. The name is new but the initiative remains a premier Business Travel reward program for our clients.
Domestic departures were paused across the United States early Wednesday
After a week of significant cancellations and delays for Southwest Airlines, in which it reduced its flights to one-third of its normal schedule, the carrier on Dec. 30 had returned to normal operations.
Read ID
The Department of Homeland Security (DHS) announced it was extending the deadline by roughly two years for air passengers to use a REAL ID when traveling.
Emerald Club Extension & Plus Your Points promotion
We’re excited to share some great news with you:
Enterprise and National are once again extending benefits for their most loyal customers, building on a series of loyalty tier extensions over the past two years.
CTM is contacting travelers with travel plans to/through Florida, South Carolina, Georgia and North Carolina. We will cancel and refund all allowable flights. We are also managing schedule changes and calling travelers to rebook. The airlines have issued waivers for flight changes and cancellations.
Corporate Travel Management was honored to work with Grasp and Marriott on a progressive virtual payment program.
Innovation and the customer experience have always been at the heart of CTM since our doors opened in 1990. We look forward to sharing this virtual card payment program with our clients. Whether large or small, we have the technology, partnerships, and customer service model to optimize your travel program experience today!
Effective immediately, all Southwest flight credits, whether current or issued in the future, will no longer have an expiration date, giving flyers the option to hold them for as long as they want.
White House to Lift COVID testing for International Travel
U.S. will no longer enforce mask mandate on airplanes, trains after court ruling.
The White House announced this morning via a fact
sheet posted on its website that the United States
would strengthen testing protocols for incoming
international travelers, regardless of citizenship status,
vaccination status and regardless of the country of
origin.
Today, the Biden administration is announcing that its new
travel policy that requires vaccination for foreign national
travelers to the United States will begin on November 8. This
announcement and date applies to both international air travel
and travel across the Southwest and Northern land borders
with Mexico and Canada.
The Transportation Security Administration has
extended a federal requirement that travelers wear
masks on commercial flights, buses and trains
through January 18, 2022.
Travelers on domestic flights can standby for an earlier flight for free!
England will allow fully vaccinated visitors from the European Union and United States to arrive without quarantine.
Canada will begin to ease pandemic restrictions at the U.S.-Canada border next month, allowing U.S. citizens and permanent residents in the United States who are fully vaccinated with Canadian authorized vaccines to enter for nonessential
travel without quarantining.
Hilton has made daily housekeeping optional across most of its brands in the U.S. Effective this week, daily housekeeping will be performed only upon request.
NY GOVERNOR CUOMO ANNOUNCES QUARANTINE FOR DOMESTIC TRAVEL WILL NO LONGER BE REQUIRED STARTING APRIL 1ST
Travel looks different these days, but it can be done safely. Face coverings are required, you may know more about cleaning protocols than before, plus proof of a negative COVID-19 test is necessary for travel to several destinations. But, with so many testing options out there, how do you choose?
The airline industry is complex, and American Minute makes it simpler to understand.
In this American Minute, American Airlines AAdvantage member and Sandals Resorts Senior Vice President of Sales Gary Sadler walks through the ease of at-home COVID-19 testing through LetsGetChecked.
The UK has no plans to introduce a vaccine passport that would allow passengers to travel without quarantine, a government minister has said, arguing that it would be discriminatory.
Delta Air Lines will continue its capacity controls, including blocking middle seats, through the end of April, the carrier announced.
Several U.S. airline executives this week said they were prepared to push back if regulators seek to make Covid-19 testing a requirement for domestic flights, though they also said they have seen no indication that is coming.
Companies should avoid requiring or even asking employees to adopt digital travel health passports until they have conducted extensive data-privacy impact assessments.
American Airlines announced it would continue to waive change fees for customers booking tickets for any new travel purchased by March 31.
Evidence of substantial new barriers to business travel from the U.K. to the European Union is mounting following the completion of Brexit on Dec. 31. One travel management company revealed to BTN that the British employee of a customer was denied boarding on a flight from Amsterdam to Budapest for not having a work permit—a document not required when the U.K. was part of the EU.
Facial recognition technology is one of the fastest growing trends in airports across the world. Biometric scanning systems, which include fingerprint and retina scans as well as facial recognition, are only predicted to become more widespread in the wake of the pandemic as touchless interactions gain in popularity.
Business travel between the European Union and its former member state the United Kingdom is set to become significantly more complicated from Jan. 1. The UK left the EU on Dec. 31, 2019 but little changed in the transition period that runs to Dec. 31, 2020. However, annexes included in the 1259-page trade agreement between the EU and UK published on Christmas Eve confirm that once the transition ends many activities carried out by short-term business visitors will require work permits and in some cases the passing of an economic needs test.
Ireland, Germany, France, Italy, the Netherlands and Belgium are all halting flights. The measures vary and are initially short-term but the French rules also affect Channel freight.
An EU meeting on Monday morning will discuss a more co-ordinated response.
Marriott International will offer new optional health protocols for meetings and events as part of its Connect with Confidence program, beginning in January 2021, the company announced.
United Airlines - Recognizing that flexibility is more important than ever, we’re making more changes for the better. Going forward, there are no change fees on international flights that originate from the United States.
We’re also extending our policy of no change fees for Basic Economy for tickets purchased now through March 31, 2021.
As the pandemic continues to surge, so too are travelers’ concerns about sanitation protocols, according to a survey conducted by Vioguard, Inc., a healthcare solutions provider focusing on infection control through ultraviolet light (UV-C) technology.
American Airlines is expanding its coronavirus testing program to offer at-home testing kits to customers traveling to any U.S. city that has travel restrictions in place.
Marriott International is targeting a whole new population of work-from-home consumers looking to get out of the home office. On Tuesday, the hotel giant unveiled three new packages that will enable Bonvoy members to work remotely at select Marriott hotels around the world.
United Airlines says the risk of COVID-19 exposure onboard its aircraft is "virtually non-existent" after a new study finds that when masks are worn there is only a 0.003% chance particles from a passenger can enter the passenger's breathing space who is sitting beside them.
American Airlines' elite status requirements for its AAdvantage loyalty program will remain lower next year than pre-pandemic levels and include a head start on earning status, the carrier announced.
As American schedules flights to Hawaii, the Caribbean and our international markets, we’re prioritizing your safety and peace of mind. That’s why we’ve partnered with LetsGetChecked and CareNow, plus several international governments, to offer you special rates on COVID-19 testing. If you test negative for COVID-19, you’ll be exempt from a 14-day quarantine at select destinations.
Two of New York’s busiest airports will offer rapid COVID-19 testing on site, following a larger trend of airports and airlines offering examinations. The new XpresCheck locations will open at John F. Kennedy International Airport and Newark Liberty International Airport on Wednesday, Oct. 7, 2020.
it’s no surprise now to learn that Americans’ level of satisfaction with the nation’s airport terminals has risen dramatically at a time when the number of travelers using them has fallen by 60% to 95% from the previous year.
After what has seemed like the longest 7 months, the world is finally reopening and travel is returning – but what does this mean for travel managers?
COVID-19 travel restrictions and requirements continue to fluctuate by city, county, and state and It's important to make our travelers aware they may face new safety processes when traveling in the future.
These destinations allow leisure travelers from most places
The U.S. government is halting its enhanced entry screening for certain international passengers at airports starting Sept. 14, according to the Centers for Disease Control and Prevention.
The Transportation Security Administration (TSA) is testing a new self-service ID verification system meant to help stop the spread of COVID-19 by reducing physical contact between travelers and screening officers.
Cleanliness across travel and particularly in airplane lavatories is of utmost importance, especially in the COVID-19 era, but Delta customers can rest easy.
For tickets purchased on Oct. 1 and beyond, American and Delta are removing most change fees.
United Airlines is eliminating change fees for all
economy and premium cabin tickets for travel within
the U.S.—permanently
Specially-trained dogs capable of sniffing out coronavirus infections in passengers have been deployed in Dubai airports.
The IATA Health Safety Checklist for Airline Operators outlines the latest standards and recommended practices in addition to guidance material and other helpful information to support the International Civil Aviation Organization's (ICAO) Take-off: Guidance for Air Travel through the COVID-19 Public Health Crisis.
Jim Swartz is a partner of law firm Seyfarth Shaw LLC, based in Atlanta. He spoke with BTN editorial director Elizabeth West about the challenges companies have in returning to business travel, liability concerns and practicalities.
American Airlines will adjust their October schedule to remove service to 15 markets as a result of low demand and the expiration of the air service requirements associated with the Corona virus Aid, Relief and Economic Security (CARES) Act.
Effective August 19, 2020, and following the most recent recommendations from the U.S. Centers for Disease Control and Prevention (CDC), face coverings with exhausts valves or vents will no longer be allowed for travel with American Airlines. The CDC notes that face coverings with one-way valves or vents allow exhaled air to be expelled through holes in the material. These can allow exhaled respiratory droplets to reach others and potentially spread the coronavirus (COVID-19).
The demand for air travel has plummeted since the coronavirus pandemic hit the U.S. back in February, to the point where capacity dipped to just five percent in April compared to last year.
New York City Mayor Bill de Blasio today announced COVID-19 traveler registration checkpoints at key entry points into New York City. The checkpoints are to ensure compliance
with New York State quarantine requirements and further the containment of COVID-19.
Southwest Airlines and American Airlines are tightening rules regarding mask exemptions. Major carriers have generally been allowing passengers with medical conditions to board without masks up until now. Southwest's president reveals that the airline is seeing 'too many' exceptions for masks that are ultimately putting both travelers and crew members at risk. Both Southwest and American are going as far as banning passengers who claim that they are unable to wear masks due to medical conditions. Going forward, only children under two years of age will be permitted to board plans without masks.
Business travelers from Europe may resume visiting the United States if they apply successfully for a national interest exception, the U.S. Department of State announced. President Trump signed proclamations in March banning visitors from the Schengen Area, covering 24 continental European countries, plus the U.K. and Ireland. An update issued July 22 said the proclamations remain in effect but business travelers, investors, academics, certain categories of student and treaty traders may now contact their nearest U.S. embassy or consulate to request an exception.
From the check-in line to Delta Sky Club seating to an empty middle seat onboard, Delta is giving customers more space for safer travel during the pandemic.
We know that having extra space is important to our customers, with 64 percent of survey responders listing it as the most important factor when travelling.
Ohio issued an out-of-state travel advisory for states with above a 15% test positivity rate to protect against spread of the coronavirus, Gov. Mike DeWine announced on Wednesday.
American Airlines will require all customers over the age of two to wear face coverings at airports and on board, strengthening our commitment to keep customers and team members safe. This requirement will become effective July 29, 2020.
Delta Air Lines now requires passengers to undergo an approval process if they claim they can’t wear a mask on board due to a medical reason.
Both Hyatt Hotels Corp. and InterContinental Hotels Group will require guests to wear face coverings within indoor public areas of its U.S. and Canadian hotels beginning July 27, Hyatt announced in a statement Tuesday and an IHG spokesperson told BTN. The move comes one day after Marriott International introduced the same policy for its hotels globally.
United Airlines today announced that customers will be required to wear a face covering in the more than 360 airports where the airline operates around the world. This includes United customer service counters and kiosks, United Club locations, United's gates and baggage claim areas. If customers refuse to comply, they may be refused travel and banned from flying United at least while the mask requirement is in place
Today, the tri-state quarantine list has been updated to now include travelers from Alaska, Delaware, Indiana, Maryland, Missouri, Montana, North Dakota, Nebraska, Virginia, and Washington, now requiring people from 31 states to self-quarantine for 14 days if they visit the area.
The number one priority these days for travel companies is making their customers feel safe. Since coronavirus is spread through particulates in the air, much of having that peace of mind comes down to knowing what you are breathing in is clean. Enter the HEPA filter.
Hilton just unveiled a new program to address disinfection and cleanliness for its events and meetings facilities. With Hilton EventReady with CleanStay and the already launched Hilton CleanStay, stringent cleaning protocols are covered. Hilton is committed to letting its guests feel more at ease when visiting any Hilton property in the world no matter if they are staying or attending events or meetings.
The American Hotel & Lodging Association as part of its Safe Stay health and safety initiative has released five key recommendations on ways hotel guests can travel more safely.
SPECIAL UPDATE:New York State REQUIRES Health Form for Travelers from Select States - NY, NJ, CT Travel restrictions
A new study from a Massachusetts Institute of Technology researcher says there is increased risk of contracting coronavirus if the middle seat on an airplane is filled. He says that the risk of contracting the virus on a plane is 1 in 7,700 if middle seats are left empty and 1 in 4,300 if middle seats are filled.
Choice Hotels has updated its cancellation policy, tightening some of its features.
States are opening back up, but that doesn't mean travelers are free to come and go as they please amid the coronavirus pandemic.
Several Caribbean islands plan to cautiously reopen to international tourism, joining those destinations that have already reopened or that began phased operations in late May.
The Travel and Meeting Standards task force, known as TAMS, an independent initiative with volunteers from across the business travel and meetings industries, released its Standards of Safety in Business Travel document on Thursday as a response to the effects of Covid-19 on the industry and a guideline for when business travel and meetings resume.
Canada has confirmed that its ban on foreign entry will be maintained until at least the end of July. Also extended is the requirement for returning Canadian citizens coming from abroad to quarantine for 14 days.
The European Union on Tuesday confirmed earlier reports that Americans will be barred from entering its member nations when borders open up for travel on July 1.
CNN) — Delta Air Lines is restoring wine and beer options across most of its US flights three months after it eliminated the options as the pandemic began to cripple demand for air travel.
Airlines for America’s seven passenger carrier members will require flyers to make health declarations ahead of traveling. The carriers expect to keep those policies in place throughout the Covid-19 health crisis.
The 2020 Europe travel ban is a setback for world travelers and those with family on two continents. But borders within the European Union (EU) are starting to open for travel. EU residents initially have the most freedom to travel, which began on June 15, 2020. Meanwhile, non-EU residents may need to wait a little longer.
The World Travel & Tourism Council (WTTC) has laid out its new “Safe and Seamless Travel” guidelines, including testing and tracing, following medical evidence, to ensure people can enjoy “Safe Travels” in the “new normal.” The guidelines will ensure that the travel sector is provided with an extensive framework to help governments and private business work in collaboration to create aligned testing and contact tracing programs.
We’re now at a point where virtually all of our hotels in China are reopened. And we’ve seen steady increases in demand. Before this recent outbreak in Beijing, more than 50% of our hotels in China were running at 50% or better occupancies. That confidence comes from the extensive contact tracing environment that they’ve got there.
We’re committed to giving you peace of mind when you travel with us. That’s why we’re working with Vanderbilt University Medical Center to provide guidance on health matters and our cleaning procedures.
When you’re ready, our people can’t wait to take you to yours.
The New Realities of Business Travel | Corona Virus Travel Updates | Resources & Links for Travelers
Marriott International will update its cancellation policy on July 6, according to a company spokesperson. Under the new policy, guests will be able to cancel new bookings for stays between July 6 and Sept. 30, 2020, up to 24 hours before the day of arrival without incurring a penalty
EU ambassadors are to continue talks on Friday to plan reopening external borders on 1 July, and travellers from the US could be among those not allowed in.
Los Angeles International Airport (LAX), one of the world’s busiest airports, launched a thermal camera technology program on Tuesday, becoming the first airport to use the devices to screen both arriving and departing passengers for COVID-19 symptoms
In a joint press conference earlier today,
the governors from NY, NJ & CT have announced their intention to require a 14-day quarantine for persons traveling from Alabama, Arkansas,
Arizona, Florida, North Carolina, South Carolina, Washington, Utah and Texas as of today. The list is subject to change given the virus rates
of each state.
When the Covid-19 crisis gripped the airline industry in March, it became clear to United Airlines that the touchpoints -- the literal touchpoints -- travelers experience during an airport journey were suddenly problematic.
Marriott is pulling out all the stops to encourage guests to come back. Like many other hotel chains, Marriott has extended elite status for its Bonvoy members into Feb. 2022. The company's latest announcement is upping the ante by reducing redemption rates and making elite status easier to get.
One major event can transform the air travel experience for years to come, recalls Ty Osbaugh, a principal and leader in Gensler’s aviation practice.
As more and more countries around the world begin lifting coronavirus lockdown restrictions and reopening borders, there are some key aspects that continue to pose challenges for travel managers – namely quarantine measures for travellers imposed in individual nations.
Higher levels of optimism in the business travel sector have started to appear according to new research issued today by the Global Business Travel Association (GBTA). Domestic and essential business travel will likely resume first, especially with industry standardized health and safety standards.
Alcohol sales may have boomed during lockdown, but our return to air travel will be an altogether more sobering experience.
With the end of the global pandemic predicted to come in December 2020, according to Allianz Partners, a new way of living will likely emerge, and the world will be very different. To that end, Allianz Partners commissioned Futurologist Ray Hammond to anticipate and envisage some early patterns of change which are likely to shape this new world.
Only 3 percent of regular business travelers are totally unwilling to travel in the current coronavirus-afflicted environment, according to a survey from Copenhagen-based travel management consortium TravelpoolEurope. A survey conducted this month of 233 respondents among 35 TPE member companies found 67 percent definitely are willing to travel, while the remaining 30 percent said doing so would depend on circumstances.
A lack of government communication when it comes to the restart of the travel industry has made it difficult for consumer confidence to grow, and it’s time for the Centers for Disease Control and Prevention (CDC) and other government organizations to start addressing it.
The major U.S. carriers have agreed to take a harder line on enforcing passenger facial covering requirements aboard their aircraft, according to industry trade organization Airlines for America.
As hotels across the U.S. start to ramp back up, operators are getting creative when it comes to crafting new, socially distant dining and bar experiences.
Delta is establishing the airline’s first Global Cleanliness Division – a new department within the Customer Experience organization dedicated to innovating and evolving our already-high cleanliness standards.
United Airlines is the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process. Based on recommendations from the Cleveland Clinic, the "Ready-to-Fly" checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying
Hyatt Hotels just extended its change and cancellation policy, and it will now be effective for stays through July 31, 2021. According to Hyatt, with some limited exceptions, reservations made from July 1, 2020 and beyond, all the way until July 31, 2021, can be canceled without any penalty.
Marriott, Hilton and other big hotel companies are used to competing on price or perks. Now they are competing on cleanliness.
American Airlines will begin reopening Admirals Club lounges in phases, beginning June 22, after making improvements to adapt the clubs and product offerings to reinforce the well-being of customers and everyone who works in the clubs.
WASHINGTON – With the Memorial Day holiday weekend kicking off the start of summer, the Transportation Security Administration is preparing a very different travel season given the evolving COVID-19 pandemic. TSA has implemented changes to the security screening process that reduce the potential for cross-contamination at the security checkpoint in an effort to help prevent the spread of COVID-19. TSA has already begun implementation of these changes – with more to be implemented at airport checkpoints nationwide by mid-June.
In just a few short years, Georgia has become the “go to” location for movie, television and entertainment productions. And while there are a number of permanent facilities and local residents devoted to the entertainment industry, hundreds of thousands of actors, crew members, stunt professionals, producers, and others routinely “goto” and then “leave from” our state as productions ramp up and then conclude. For many of these entertainment professionals, Corporate Travel Management (CTM, www.goctm.com) is their “go to” firm for managing the numerous logistics involved in getting the right people to the right place at the right time.