Latest News
Stay up to date on the latest CTM and industry news.
CTM Alert - * July 4th Holiday *
In observance of the Independence Day holiday, Corporate Travel Management's (CTM) offices will be closed Thursday July 4th.
CTM Alert - * CTM Wins Best Travel Agency in Charlotte *
CTM is delighted to announce we are the winner of
the 2024 BOB Voter's Choice Award for Best Travel Agency. It's a 3peat!
CTM Alert - * Introducing CTM's Certified Meeting Planner *
We're excited to introduce Julie Hungate, CTM'S meeting planning specialist.
CTM Alert - * DOT refund update for delayed / cancelled flights *
Under the new DOT rules, airlines are required to issue refunds within seven business days and they must be in cash unless the passenger chooses another form of compensation.
CTM Alert - * AAdvantage Business Program - Reminder *
Effective May 1, 2024 - American Airlines travelers will
only receive frequent flyer credit if flights are booked....
CTM Alert - * American AAdvantage Business Program *
AA has recently updated the program and now allows for reward points to accrue for tickets issued by CTM
CTM Alert - * American Airlines Loyalty Points Changes *
American Airlines announced upcoming changes to earn AAdvantage frequent flyer miles.
CTM Alert - * American Airlines to end AA Business Extraa Program *
On December 15, 2023, the American Airlines Business Extra® program will be ending.
All AA Business Extra® points must be redeemed by January 31, 2024.
CTM Alert - *Delta Skybonus Program Update*
This fall, Delta SkyBonus is becoming Delta SkyMiles® for Business. The name is new but the initiative remains a premier Business Travel reward program for our clients.
CTM Alert - *FAA Ground Stop LGA - Canadian Wild Fires *
U.S. FAA Issues Ground Stop for LaGuardia Airport Due to Smoke from Canadian Wildfires
CTM Alert - *FAA System Outage - All Domestic Flights Grounded *
Domestic departures were paused across the United States early Wednesday
CTM Alert - *Southwest Airlines Operational Issues *
After a week of significant cancellations and delays for Southwest Airlines, in which it reduced its flights to one-third of its normal schedule, the carrier on Dec. 30 had returned to normal operations.
CTM Alert - * Read ID extended until May 2025 *
Read ID
The Department of Homeland Security (DHS) announced it was extending the deadline by roughly two years for air passengers to use a REAL ID when traveling.
CTM Alert - * Emerald Club Extension *
Emerald Club Extension & Plus Your Points promotion
We’re excited to share some great news with you:
Enterprise and National are once again extending benefits for their most loyal customers, building on a series of loyalty tier extensions over the past two years.
CTM Alert - * Hurricane Nicole *
CTM is contacting travelers with travel plans to/through Florida, South Carolina, Georgia and North Carolina. We will cancel and refund all allowable flights. We are also managing schedule changes and calling travelers to rebook. The airlines have issued waivers for flight changes and cancellations.
CTM Alert * Press Release *
Corporate Travel Management was honored to work with Grasp and Marriott on a progressive virtual payment program.
Innovation and the customer experience have always been at the heart of CTM since our doors opened in 1990. We look forward to sharing this virtual card payment program with our clients. Whether large or small, we have the technology, partnerships, and customer service model to optimize your travel program experience today!
CTM Alert * Southwest Tickets No Longer Expire *
Effective immediately, all Southwest flight credits, whether current or issued in the future, will no longer have an expiration date, giving flyers the option to hold them for as long as they want.
CTM Alert - * White House to Lift COVID testing for International Travel *
White House to Lift COVID testing for International Travel
CTM Alert - * End of Mask Mandate *
U.S. will no longer enforce mask mandate on airplanes, trains after court ruling.
CTM Alert - * USA Tightens International Travel Protocols & Extends Mask Mandates*
The White House announced this morning via a fact
sheet posted on its website that the United States
would strengthen testing protocols for incoming
international travelers, regardless of citizenship status,
vaccination status and regardless of the country of
origin.
CTM Alert - *New travel policy that requires vaccination for foreign national travelers to the United States*
Today, the Biden administration is announcing that its new
travel policy that requires vaccination for foreign national
travelers to the United States will begin on November 8. This
announcement and date applies to both international air travel
and travel across the Southwest and Northern land borders
with Mexico and Canada.
CTM Alert - *Transportation Face Masks Extended*
The Transportation Security Administration has
extended a federal requirement that travelers wear
masks on commercial flights, buses and trains
through January 18, 2022.
CTM Alert - * Delta Standby Update *
Travelers on domestic flights can standby for an earlier flight for free!
CTM Alert - *England cancels quarantine for vaccinated travelers *
England will allow fully vaccinated visitors from the European Union and United States to arrive without quarantine.
CTM Alert - *Canada to open border to fully vaccinated U.S. citizens on Aug. 9 *
Canada will begin to ease pandemic restrictions at the U.S.-Canada border next month, allowing U.S. citizens and permanent residents in the United States who are fully vaccinated with Canadian authorized vaccines to enter for nonessential
travel without quarantining.
CTM Alert - *Hilton does away with daily housekeeping for most U.S. hotels*
Hilton has made daily housekeeping optional across most of its brands in the U.S. Effective this week, daily housekeeping will be performed only upon request.
CTM Alert - * No NY Quarantine - April 1, 2021 *
NY GOVERNOR CUOMO ANNOUNCES QUARANTINE FOR DOMESTIC TRAVEL WILL NO LONGER BE REQUIRED STARTING APRIL 1ST
AA - American Minute: Learn how at-home COVID-19 testing works
Travel looks different these days, but it can be done safely. Face coverings are required, you may know more about cleaning protocols than before, plus proof of a negative COVID-19 test is necessary for travel to several destinations. But, with so many testing options out there, how do you choose?
The airline industry is complex, and American Minute makes it simpler to understand.
In this American Minute, American Airlines AAdvantage member and Sandals Resorts Senior Vice President of Sales Gary Sadler walks through the ease of at-home COVID-19 testing through LetsGetChecked.
UK ‘has no plan to introduce vaccine passport’
The UK has no plans to introduce a vaccine passport that would allow passengers to travel without quarantine, a government minister has said, arguing that it would be discriminatory.
Delta Extends Middle Seat Blocking Through April 30
Delta Air Lines will continue its capacity controls, including blocking middle seats, through the end of April, the carrier announced.
U.S. Airline Execs Say Required Testing on Domestic Flights a Step Too Far
Several U.S. airline executives this week said they were prepared to push back if regulators seek to make Covid-19 testing a requirement for domestic flights, though they also said they have seen no indication that is coming.
Travel Health Passports Triggering Data-Privacy Alarms
Companies should avoid requiring or even asking employees to adopt digital travel health passports until they have conducted extensive data-privacy impact assessments.
American Airlines Extends Waiver for Change Fees
American Airlines announced it would continue to waive change fees for customers booking tickets for any new travel purchased by March 31.
Brexit Business Travel Restrictions Start to Bite
Evidence of substantial new barriers to business travel from the U.K. to the European Union is mounting following the completion of Brexit on Dec. 31. One travel management company revealed to BTN that the British employee of a customer was denied boarding on a flight from Amsterdam to Budapest for not having a work permit—a document not required when the U.K. was part of the EU.
How to Opt Out of Facial Recognition at the Airport
Facial recognition technology is one of the fastest growing trends in airports across the world. Biometric scanning systems, which include fingerprint and retina scans as well as facial recognition, are only predicted to become more widespread in the wake of the pandemic as touchless interactions gain in popularity.
After Brexit Major Restrictions Hit EU-UK Business Travel
Business travel between the European Union and its former member state the United Kingdom is set to become significantly more complicated from Jan. 1. The UK left the EU on Dec. 31, 2019 but little changed in the transition period that runs to Dec. 31, 2020. However, annexes included in the 1259-page trade agreement between the EU and UK published on Christmas Eve confirm that once the transition ends many activities carried out by short-term business visitors will require work permits and in some cases the passing of an economic needs test.
Covid: Nations impose UK travel bans over new variant
Ireland, Germany, France, Italy, the Netherlands and Belgium are all halting flights. The measures vary and are initially short-term but the French rules also affect Channel freight.
An EU meeting on Monday morning will discuss a more co-ordinated response.
Marriott Adds Optional Covid-19 Testing to Meetings Protocols
Marriott International will offer new optional health protocols for meetings and events as part of its Connect with Confidence program, beginning in January 2021, the company announced.
United Airlines - More change fees are gone.
United Airlines - Recognizing that flexibility is more important than ever, we’re making more changes for the better. Going forward, there are no change fees on international flights that originate from the United States.
We’re also extending our policy of no change fees for Basic Economy for tickets purchased now through March 31, 2021.
The Importance of How Travel Companies Sanitize
As the pandemic continues to surge, so too are travelers’ concerns about sanitation protocols, according to a survey conducted by Vioguard, Inc., a healthcare solutions provider focusing on infection control through ultraviolet light (UV-C) technology.
American Airlines will offer coronavirus testing kits you can do at home
American Airlines is expanding its coronavirus testing program to offer at-home testing kits to customers traveling to any U.S. city that has travel restrictions in place.
Marriott Targets Work-from-Home Consumers with New Flexible Day Passes
Marriott International is targeting a whole new population of work-from-home consumers looking to get out of the home office. On Tuesday, the hotel giant unveiled three new packages that will enable Bonvoy members to work remotely at select Marriott hotels around the world.
Risk of COVID-19 exposure on planes 'virtually nonexistent' when masked, study shows
United Airlines says the risk of COVID-19 exposure onboard its aircraft is "virtually non-existent" after a new study finds that when masks are worn there is only a 0.003% chance particles from a passenger can enter the passenger's breathing space who is sitting beside them.
American Adjusts Elite Status Requirements for 2021
American Airlines' elite status requirements for its AAdvantage loyalty program will remain lower next year than pre-pandemic levels and include a head start on earning status, the carrier announced.
American Airlines and PreFlight COVID-19 testing
As American schedules flights to Hawaii, the Caribbean and our international markets, we’re prioritizing your safety and peace of mind. That’s why we’ve partnered with LetsGetChecked and CareNow, plus several international governments, to offer you special rates on COVID-19 testing. If you test negative for COVID-19, you’ll be exempt from a 14-day quarantine at select destinations.
Rapid COVID-19 Tests Become Available at New York Airports
Two of New York’s busiest airports will offer rapid COVID-19 testing on site, following a larger trend of airports and airlines offering examinations. The new XpresCheck locations will open at John F. Kennedy International Airport and Newark Liberty International Airport on Wednesday, Oct. 7, 2020.
Americans Who Are Flying Say They’re Having A Great Time At Empty Airports
it’s no surprise now to learn that Americans’ level of satisfaction with the nation’s airport terminals has risen dramatically at a time when the number of travelers using them has fallen by 60% to 95% from the previous year.
CTM Alert - *Concur Travel - Training Webex offer*
After what has seemed like the longest 7 months, the world is finally reopening and travel is returning – but what does this mean for travel managers?
CTM Alert - * @ Home COVID tests*
COVID-19 travel restrictions and requirements continue to fluctuate by city, county, and state and It's important to make our travelers aware they may face new safety processes when traveling in the future.
See what’s open for travel
Learn more about where you can go
Places that are open for travel
These destinations allow leisure travelers from most places
No more temperature checks? CDC changing COVID-19 screenings for international air passengers
The U.S. government is halting its enhanced entry screening for certain international passengers at airports starting Sept. 14, according to the Centers for Disease Control and Prevention.
How To Avoid Contact With TSA Officers At The Airport
The Transportation Security Administration (TSA) is testing a new self-service ID verification system meant to help stop the spread of COVID-19 by reducing physical contact between travelers and screening officers.
Delta Becomes First U.S. Airline to Add Hand Sanitizer Stations OnBoard
Cleanliness across travel and particularly in airplane lavatories is of utmost importance, especially in the COVID-19 era, but Delta customers can rest easy.
CTM Alert - * American and Delta, following United’s lead, eliminate change fees *
For tickets purchased on Oct. 1 and beyond, American and Delta are removing most change fees.
CTM Alert - *United Airlines Permanently Eliminates Change Fees*
United Airlines is eliminating change fees for all
economy and premium cabin tickets for travel within
the U.S.—permanently
Specially-trained dogs are dispatched to detect COVID-19 in airline passengers
Specially-trained dogs capable of sniffing out coronavirus infections in passengers have been deployed in Dubai airports.
Airline Industry Sets Global Standards for Health and Safety Amid COVID-19
The IATA Health Safety Checklist for Airline Operators outlines the latest standards and recommended practices in addition to guidance material and other helpful information to support the International Civil Aviation Organization's (ICAO) Take-off: Guidance for Air Travel through the COVID-19 Public Health Crisis.
Business Travel During the Covid Era: A Legal Perspective
Jim Swartz is a partner of law firm Seyfarth Shaw LLC, based in Atlanta. He spoke with BTN editorial director Elizabeth West about the challenges companies have in returning to business travel, liability concerns and practicalities.
CTM Alert - * AA Suspending service to 15 markets in October *
American Airlines will adjust their October schedule to remove service to 15 markets as a result of low demand and the expiration of the air service requirements associated with the Corona virus Aid, Relief and Economic Security (CARES) Act.
CTM Alert - * AA New face covering guidelines for customer safety *
Effective August 19, 2020, and following the most recent recommendations from the U.S. Centers for Disease Control and Prevention (CDC), face coverings with exhausts valves or vents will no longer be allowed for travel with American Airlines. The CDC notes that face coverings with one-way valves or vents allow exhaled air to be expelled through holes in the material. These can allow exhaled respiratory droplets to reach others and potentially spread the coronavirus (COVID-19).
Chances of Contracting COVID-19 on a Plane Are Lower Than You Think
The demand for air travel has plummeted since the coronavirus pandemic hit the U.S. back in February, to the point where capacity dipped to just five percent in April compared to last year.
CTM Alert - * NY Travel Checkpoints *
New York City Mayor Bill de Blasio today announced COVID-19 traveler registration checkpoints at key entry points into New York City. The checkpoints are to ensure compliance
with New York State quarantine requirements and further the containment of COVID-19.
Southwest Airlines and American Airlines are tightening rules regarding mask exemptions
Southwest Airlines and American Airlines are tightening rules regarding mask exemptions. Major carriers have generally been allowing passengers with medical conditions to board without masks up until now. Southwest's president reveals that the airline is seeing 'too many' exceptions for masks that are ultimately putting both travelers and crew members at risk. Both Southwest and American are going as far as banning passengers who claim that they are unable to wear masks due to medical conditions. Going forward, only children under two years of age will be permitted to board plans without masks.
U.S. Allowing National Interest Exceptions to European Traveler Ban
Business travelers from Europe may resume visiting the United States if they apply successfully for a national interest exception, the U.S. Department of State announced. President Trump signed proclamations in March banning visitors from the Schengen Area, covering 24 continental European countries, plus the U.K. and Ireland. An update issued July 22 said the proclamations remain in effect but business travelers, investors, academics, certain categories of student and treaty traders may now contact their nearest U.S. embassy or consulate to request an exception.
How Delta is giving you more space for safer travel
From the check-in line to Delta Sky Club seating to an empty middle seat onboard, Delta is giving customers more space for safer travel during the pandemic.
We know that having extra space is important to our customers, with 64 percent of survey responders listing it as the most important factor when travelling.
Ohio issues out-of-state travel advisory for states with a test positivity rate of 15% or higher
Ohio issued an out-of-state travel advisory for states with above a 15% test positivity rate to protect against spread of the coronavirus, Gov. Mike DeWine announced on Wednesday.
American Airlines will require all customers over the age of two to wear face coverings at airports and on board.
American Airlines will require all customers over the age of two to wear face coverings at airports and on board, strengthening our commitment to keep customers and team members safe. This requirement will become effective July 29, 2020.
Delta Passengers Who Can't Wear a Mask for Medical Reasons Need to Be Pre-approved Ahead of Flight
Delta Air Lines now requires passengers to undergo an approval process if they claim they can’t wear a mask on board due to a medical reason.
Hyatt, IHG to Require Face Masks at U.S. and Canadian Hotels
Both Hyatt Hotels Corp. and InterContinental Hotels Group will require guests to wear face coverings within indoor public areas of its U.S. and Canadian hotels beginning July 27, Hyatt announced in a statement Tuesday and an IHG spokesperson told BTN. The move comes one day after Marriott International introduced the same policy for its hotels globally.
United Extends Mask Requirements to Airports
United Airlines today announced that customers will be required to wear a face covering in the more than 360 airports where the airline operates around the world. This includes United customer service counters and kiosks, United Club locations, United's gates and baggage claim areas. If customers refuse to comply, they may be refused travel and banned from flying United at least while the mask requirement is in place
CTM Alert - UPDATED - NY / NJ / CT TRAVEL RESTRICTIONS
Today, the tri-state quarantine list has been updated to now include travelers from Alaska, Delaware, Indiana, Maryland, Missouri, Montana, North Dakota, Nebraska, Virginia, and Washington, now requiring people from 31 states to self-quarantine for 14 days if they visit the area.
Just What Is a HEPA Filter and Why Is It Giving the Travel Industry Hope?
The number one priority these days for travel companies is making their customers feel safe. Since coronavirus is spread through particulates in the air, much of having that peace of mind comes down to knowing what you are breathing in is clean. Enter the HEPA filter.
Hilton Unveils new cleanliness measures
Hilton just unveiled a new program to address disinfection and cleanliness for its events and meetings facilities. With Hilton EventReady with CleanStay and the already launched Hilton CleanStay, stringent cleaning protocols are covered. Hilton is committed to letting its guests feel more at ease when visiting any Hilton property in the world no matter if they are staying or attending events or meetings.
AHLA Releases Standard Safety Guidelines for Hotel Guests
The American Hotel & Lodging Association as part of its Safe Stay health and safety initiative has released five key recommendations on ways hotel guests can travel more safely.
CTM Alert - SPECIAL UPDATE: New York State REQUIRES Health Form
SPECIAL UPDATE:New York State REQUIRES Health Form for Travelers from Select States - NY, NJ, CT Travel restrictions
Much-Discussed MIT Study On Airline Middle Seat Risk May Actually Support View That Flying Is Safe
A new study from a Massachusetts Institute of Technology researcher says there is increased risk of contracting coronavirus if the middle seat on an airplane is filled. He says that the risk of contracting the virus on a plane is 1 in 7,700 if middle seats are left empty and 1 in 4,300 if middle seats are filled.
Choice Hotels Tightens Cancellation Policy
Choice Hotels has updated its cancellation policy, tightening some of its features.
These states still require travelers to self-quarantine or present negative COVID-19 test
States are opening back up, but that doesn't mean travelers are free to come and go as they please amid the coronavirus pandemic.
Map: When will Caribbean islands reopen to U.S. tourism?
Several Caribbean islands plan to cautiously reopen to international tourism, joining those destinations that have already reopened or that began phased operations in late May.
Task Force Releases Travel and Meeting Standards in Response to Pandemic
The Travel and Meeting Standards task force, known as TAMS, an independent initiative with volunteers from across the business travel and meetings industries, released its Standards of Safety in Business Travel document on Thursday as a response to the effects of Covid-19 on the industry and a guideline for when business travel and meetings resume.
Canada Bans Foreign Travelers Until At Least August
Canada has confirmed that its ban on foreign entry will be maintained until at least the end of July. Also extended is the requirement for returning Canadian citizens coming from abroad to quarantine for 14 days.
European Union Confirms that Americans Will Remain Barred from Travel for Now
The European Union on Tuesday confirmed earlier reports that Americans will be barred from entering its member nations when borders open up for travel on July 1.
Delta Air Lines brings back beer and wine on flights
CNN) — Delta Air Lines is restoring wine and beer options across most of its US flights three months after it eliminated the options as the pandemic began to cripple demand for air travel.
Major U.S. airlines to require health declaration
Airlines for America’s seven passenger carrier members will require flyers to make health declarations ahead of traveling. The carriers expect to keep those policies in place throughout the Covid-19 health crisis.
The Europe Travel Ban: What's Open And Who Can Travel
The 2020 Europe travel ban is a setback for world travelers and those with family on two continents. But borders within the European Union (EU) are starting to open for travel. EU residents initially have the most freedom to travel, which began on June 15, 2020. Meanwhile, non-EU residents may need to wait a little longer.
WTTC Lays Out Guidelines For Safe And Seamless Travel In The “New Normal”
The World Travel & Tourism Council (WTTC) has laid out its new “Safe and Seamless Travel” guidelines, including testing and tracing, following medical evidence, to ensure people can enjoy “Safe Travels” in the “new normal.” The guidelines will ensure that the travel sector is provided with an extensive framework to help governments and private business work in collaboration to create aligned testing and contact tracing programs.
The travel industry will survive COVID-19, but with big changes
We’re now at a point where virtually all of our hotels in China are reopened. And we’ve seen steady increases in demand. Before this recent outbreak in Beijing, more than 50% of our hotels in China were running at 50% or better occupancies. That confidence comes from the extensive contact tracing environment that they’ve got there.
American Airlines- Expanding our Clean Commitment
We’re committed to giving you peace of mind when you travel with us. That’s why we’re working with Vanderbilt University Medical Center to provide guidance on health matters and our cleaning procedures.
When you’re ready, our people can’t wait to take you to yours.
CTM Alert - COVID-19 Resources & Links
The New Realities of Business Travel | Corona Virus Travel Updates | Resources & Links for Travelers
Marriott to Tighten Cancellation Policy July 6
Marriott International will update its cancellation policy on July 6, according to a company spokesperson. Under the new policy, guests will be able to cancel new bookings for stays between July 6 and Sept. 30, 2020, up to 24 hours before the day of arrival without incurring a penalty
Coronavirus: EU considers barring Americans from travel list
EU ambassadors are to continue talks on Friday to plan reopening external borders on 1 July, and travellers from the US could be among those not allowed in.
LAX to Become First Airport to Use Thermal Cameras to Detect COVID-19 Symptoms
Los Angeles International Airport (LAX), one of the world’s busiest airports, launched a thermal camera technology program on Tuesday, becoming the first airport to use the devices to screen both arriving and departing passengers for COVID-19 symptoms
CTM Alert - NY, NJ and CT to require travelers to quarantine
In a joint press conference earlier today,
the governors from NY, NJ & CT have announced their intention to require a 14-day quarantine for persons traveling from Alabama, Arkansas,
Arizona, Florida, North Carolina, South Carolina, Washington, Utah and Texas as of today. The list is subject to change given the virus rates
of each state.
Carriers rush to deploy contactless tech in airports
When the Covid-19 crisis gripped the airline industry in March, it became clear to United Airlines that the touchpoints -- the literal touchpoints -- travelers experience during an airport journey were suddenly problematic.
Marriott is changing Redemption Rates & Elite Status
Marriott is pulling out all the stops to encourage guests to come back. Like many other hotel chains, Marriott has extended elite status for its Bonvoy members into Feb. 2022. The company's latest announcement is upping the ante by reducing redemption rates and making elite status easier to get.
The Future Of Airport Design After COVID-19
One major event can transform the air travel experience for years to come, recalls Ty Osbaugh, a principal and leader in Gensler’s aviation practice.
UK’s quarantine poses a challenge for travel managers
As more and more countries around the world begin lifting coronavirus lockdown restrictions and reopening borders, there are some key aspects that continue to pose challenges for travel managers – namely quarantine measures for travellers imposed in individual nations.
GBTA Poll Sees Renewed Levels of Optimism
Higher levels of optimism in the business travel sector have started to appear according to new research issued today by the Global Business Travel Association (GBTA). Domestic and essential business travel will likely resume first, especially with industry standardized health and safety standards.
Airlines ban alcohol
Alcohol sales may have boomed during lockdown, but our return to air travel will be an altogether more sobering experience.
How Coronavirus May Change Travel In 2021
With the end of the global pandemic predicted to come in December 2020, according to Allianz Partners, a new way of living will likely emerge, and the world will be very different. To that end, Allianz Partners commissioned Futurologist Ray Hammond to anticipate and envisage some early patterns of change which are likely to shape this new world.
Business Travelers Want Rapid Trip Resumption
Only 3 percent of regular business travelers are totally unwilling to travel in the current coronavirus-afflicted environment, according to a survey from Copenhagen-based travel management consortium TravelpoolEurope. A survey conducted this month of 233 respondents among 35 TPE member companies found 67 percent definitely are willing to travel, while the remaining 30 percent said doing so would depend on circumstances.
ASTA to CDC: Make Restoring Travel Confidence a ‘Top Priority’
A lack of government communication when it comes to the restart of the travel industry has made it difficult for consumer confidence to grow, and it’s time for the Centers for Disease Control and Prevention (CDC) and other government organizations to start addressing it.
U.S. Carriers to Step Up Enforcement of Mask Requirement
The major U.S. carriers have agreed to take a harder line on enforcing passenger facial covering requirements aboard their aircraft, according to industry trade organization Airlines for America.
Hotels take food and beverage offerings outside the box
As hotels across the U.S. start to ramp back up, operators are getting creative when it comes to crafting new, socially distant dining and bar experiences.
Delta a New Standard of Care
Delta is establishing the airline’s first Global Cleanliness Division – a new department within the Customer Experience organization dedicated to innovating and evolving our already-high cleanliness standards.
United's New "Ready-to-Fly" Health Self-Assessment
United Airlines is the first major U.S. airline to ask all passengers to complete a health self-assessment during their check-in process. Based on recommendations from the Cleveland Clinic, the "Ready-to-Fly" checklist asks customers to confirm they have not experienced COVID-19-related symptoms in the 14 days prior to flying
Hyatt Updates to Cancellation Policy
Hyatt Hotels just extended its change and cancellation policy, and it will now be effective for stays through July 31, 2021. According to Hyatt, with some limited exceptions, reservations made from July 1, 2020 and beyond, all the way until July 31, 2021, can be canceled without any penalty.
Hotels compete on cleanliness
Marriott, Hilton and other big hotel companies are used to competing on price or perks. Now they are competing on cleanliness.
American Bringing Back Flights & Opening Lounges
American Airlines will begin reopening Admirals Club lounges in phases, beginning June 22, after making improvements to adapt the clubs and product offerings to reinforce the well-being of customers and everyone who works in the clubs.
TSA prepared for summer travelers
WASHINGTON – With the Memorial Day holiday weekend kicking off the start of summer, the Transportation Security Administration is preparing a very different travel season given the evolving COVID-19 pandemic. TSA has implemented changes to the security screening process that reduce the potential for cross-contamination at the security checkpoint in an effort to help prevent the spread of COVID-19. TSA has already begun implementation of these changes – with more to be implemented at airport checkpoints nationwide by mid-June.
CTM Article - CTM Offers Exceptional Travel Management Services to Corporations and the Entertainment Industry
In just a few short years, Georgia has become the “go to” location for movie, television and entertainment productions. And while there are a number of permanent facilities and local residents devoted to the entertainment industry, hundreds of thousands of actors, crew members, stunt professionals, producers, and others routinely “goto” and then “leave from” our state as productions ramp up and then conclude. For many of these entertainment professionals, Corporate Travel Management (CTM, www.goctm.com) is their “go to” firm for managing the numerous logistics involved in getting the right people to the right place at the right time.